Franklin Auto Repair

Booking service was quick and easy. Work was performed efficiently. Staff is helpful and professional.

From start to finish Grove Street Auto was professional, prompt, friendly, communicated clearly, responded quickly. This was my first visit to GSA, and I will definitely call the next time I have auto needs.

Had no idea what to do and looked at the reviews for local Auto Repair shops near Dean College. My daughter's car broke down on the side of the road, overheating and lights came on. In a panic she called me, and I am almost 2 hours away. We had the car towed back to campus until I could figure out what to do. I contacted Grove Street Auto, and they said they could look at it within a day. Had it towed to them, and they went through the whole thing. What made me comfortable was how they continued to stay in contact with me via text, email and phone. Had a complete itemized quote of each issue, from immediate to not so immediate repairs of what needed to be done. Unbelievable customer service! Thank you for putting a mom's mind at ease.

We are completely impressed with the service rendered to us today!!! At 5:45AM, I got in my vehicle….. it did not start. Lots of alarms, flashing lights and warnings ! I was on my way to a testing appointment at the Faulkner in Boston. I was panicked because the car was dead and I would miss my appointment. I immediately placed a request on our Franklin Facebook page for recommendations for repair. I was very amazed at how fast people responded with many rave reviews of local auto services. One in particular stood out… a message from Jean Weidman Bradley… a manager at Grove Street Auto Repair. I followed her recommendation and was very IMPRESSED at the kindness and quality of their workmanship and promptness. We certainly will sing their praises and be customers for life! Thank you so much!!!!!

Very knowledgeable. Excellent customer service!

Very happy with the service. $25.00 to replace the battery in the key fob was a little much.

Prompt appointment, friendly people, thorough servicing of my car!

Quick service availability, clear communication, great work, and a loaner vehicle to boot! Thank you so much! We will be back as necessary.

Had no idea what to do and looked at the reviews for local Auto Repair shops near Dean College. My daughter's car broke down on the side of the road, overheating and lights came on. In a panic she called me, and I am almost 2 hours away. We had the car towed back to campus until I could figure out what to do. I contacted Grove Street Auto, and they said they could look at it within a day. Had it towed to them, and they went through the whole thing. What made me comfortable was how they continued to stay in contact with me via text, email and phone. Had a complete itemized quote of each issue, from immediate to not so immediate repairs of what needed to be done. Unbelievable customer service! Thank you for putting a mom's mind at ease even though we were sold a lemon from someone else.