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The team of auto mechanics and service advisors at Grove Street Auto Repair are honored to be the trusted source for auto repair in Franklin, MA. The honest reviews left by our customers are a testament to the dependability and reliability of our service. Take a look below to see what our customers have to say about their experience with us. See you soon!

5

Chris and his staff are everything I’m looking for in an auto shop! They have loaner cars! The person who made the appointment was thorough and explained what I needed and the process that I should expect. Before they do any work, they text/email a portal that shows picture of your car, what they found and a plan of action. Once you agree, the work is done AND they actually call when the work is completed! Top notch customer service! They even check in a few days later to see if everything is going well! Great experience from beginning to end! 👍🏻👍🏻

5

We just moved to Franklin and needed a new mechanic. These folks are just what I was looking for. Not only did they complete my long "to do" list in short time, they washed and vacuumed it out, picked it up and dropped it off for me!

5

Old school personal service with modern amenities. Not only did Chris take the time to take pictures and consolidate everything up into an email, but he also called and explained everything in laymen's terms. These guys feel very trustworthy and thorough. They have my business going forward.

Hello Brett, Thank you for your review. It is good to hear that our Digital Vehicle Inspection was helpful and left you with a feeling of knowing exactly what your vehicle needed. We are a family owned-and operated business, with deep roots in our community and will always treat our customers the way we would want to be treated, honestly and fairly. We look forward to your next visit. Stay well.

- Grove Street Auto Repair
5

Grove Street Auto Repair is an outstanding family business...from service advisor's Sarah & Chris, to the talented auto techs...have always found them to be honest, reliable, and informative...and they care about you and your vehicle. Proud to say I'm in my eighth year as a loyal customer. ( p.s. Chris & Alex...I can see at night again...thanks...! )

Thanks so much for leaving us 5 stars!!!

- Grove Street Auto Repair
5

I needed to get my car inspected during COVID-19. The procedure was easy and comfortable. I dropped my car off the night before and I was called by mid morning when the inspection was done so I could pick it up. My car had been inspected and sterilized so it was safe to pick up. Everyone was so helpful, relaxed and happy. I highly recommend Grove Street Auto for all of your Auto needs.

Having both headlights out is definitely a safety issue! We were glad to be able to help you right away and get you back on the road safely. Our motto is, "Your Family Depends on Our Family," and we want you to feel you are treated like family. We look forward to seeing you again in the future.

- Grove Street Auto Repair
5

Best garage I've ever had my cars serviced! Knowledgeable, experienced, trustworthy and caring. I will never go anywhere else!!!

5

Grove street has been servicing our cars for many years and the staff has always been courteous, responsive and provided quality and trustworthy service

Michelle, Thank you so much for your review. We are so appreciative of your long-time loyalty and look forward to seeing you again in the future.

- Grove Street Auto Repair
5

I purchased a new car and had to have my car inspected within 7 days. I had to have my car serviced at the dealership. I called Grove Street and asked if they could do the inspection. Given the current situation, they weren’t taking appointments. I dropped my car off late on Thursday and hoped they would get the inspection done. I got a call early Friday morning that the inspection was done. I was overjoyed. The staff was professional and friendly. I highly recommend Grove Street Auto.

Thank you, Michelle. We were happy to get your vehicle back to you so quickly and especially appreciate your understanding of our guidelines to keep everyone safe. We service many brand-new vehicles and hope you will consider having us perform oil change and routine maintenance services for your vehicle. Stay well.

- Grove Street Auto Repair
5

Great service, professional and ready when stated. Keep up the good work.

Thank you, Paul! We really appreciate your kind words! We look forward to your next visit.

- Grove Street Auto Repair
5

Went in to have a flat tire fixed. Looked like I ran over a nail or something. When I went to pick it up, the cost was a bit more than I was used to for a tire plug. I asked why and Chris explained that the tire was fairly new so they took extra precautions and didn’t just “plug the hole.” They took the tire off, scraped the inner rim, replaced the stem valve, checked the TMPS, and balanced the tire! For a few extra dollars, I now have my tire back with confidence. In business it’s the little things that make a big difference. Great job Grove Street and Thank You!