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Franklin Auto Repair

852 reviews
79 Grove Street , Franklin, MA 02038
Mon - Fri: 8:00 AM - 5:00 PM
(508) 520-8697
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The team of auto mechanics and service advisors at Grove Street Auto Repair are honored to be the trusted source for auto repair in Franklin, MA. The honest reviews left by our customers are a testament to the dependability and reliability of our service. Take a look below to see what our customers have to say about their experience with us. See you soon!

5

What a relief to have my car serviced at Grove St repair They kept me informed to the work that was needed before it began so there were no surprises Even got a car wash! Highly recommend!

5

Fantastic! Professional, efficient, proactive and reasonable! Always gives me options. Outstanding service!

Hi Laurie! Thanks for leaving us a review a few weeks ago. We apologize for the delay in responding to you; Google just released the last few weeks of reviews and we were so happy to see yours! Stay well.

- Grove Street Auto Repair
5

Thanks, Jenn, for the 5 star review!

- Grove Street Auto Repair
5

Provided loaner car...detail estimate...professional service.

Bob, Thank you so much for the review. We really appreciate your continued business. Stay well.

- Grove Street Auto Repair
5

Grove Street is amazing! I had no A/C, bad ball joints, and a few other miscellaneous items to fix. I also had an extended warranty I purchased from a dealership and really wasn’t looking forward to trying to orchestrate everything. I told Chris I had the warranty and without me asking he said “give me the number I will deal with it”. He took care of filing the claim and got everything fixed, I had to pay a lot less than I was anticipating, and my truck is running perfect. They also gave me a loaner vehicle so I didn’t have to miss work. I can’t speak highly enough of the customer service I received. I won’t go anywhere else now! An absolutely great place I highly recommend!

5

Grove Street Auto was great! Chris was very helpful and explained everything before the work was done. They did excellent work and it was done on time! Looking forward to using Grove Street Auto in the future!

Thank you so much for your review. We are looking forward to seeing you in the future. Did you know we have a referral program? You get 10% off your next visit after a referral, and your friend gets 10% off their first visit!

- Grove Street Auto Repair
5

Hello, Sue, Than you so much for your review! Stay well.

- Grove Street Auto Repair
5

Grove Street auto makes it so easy! Jean is fantastic and efficient. I love the follow up texts from Chris and the full reports that include pictures. There’s no pressure to fix things but there is full info on what might need to get done, that day or in the near future. I trust Grove Street with all my car needs.

Kristen, Thank you so much for leaving Grove Street Auto Repair a great review! We were happy to take care of your vehicle so quickly. It sounds like our Digital Vehicle Inspection and discussions with Chris were helpful in helping you set priorities. Even in the 'stay-home' days, we know you still need to be able to rely on your vehicle for essential trips. I apologize for delay in answering; Google just released a large batch of reviews which had been in a holding pattern during their response to the ongoing health crisis. Hope you and your family are staying well.

- Grove Street Auto Repair
5

I needed an oil change and inspection sticker. Took it to GSAR as it's close to home and was amazed at their professional service and attention to detail. They found a few things I needed done, gave me a quote with pictures of issues and was able to complete all work that day. My cars almost 8 years old but is now running like new again. Very pleased with the service.

Tom, Thank you so much for the five-star review. Eight years old is not 'old' for a car that is maintained well like yours is. Continuing to take of the little things as they come up will help you keep your car on the road as long as you need it to do so. Thank you again, and we look forward to seeing you again in the future.

- Grove Street Auto Repair
5

If you need someone to work on your vehicle I recommend you check them out. They are thorough in there inspection of the problem you bring in for. They do not repair any thing else without speaking to you first. Pleasant to work with. I have full confidence in dealing with them.

Thank you, Diane! Repairing your vehicle is an investment, and we want you to be comfortable with the information and the process of making a decision. We really appreciate your trust and look forward to seeing you again in the future. Stay well.

- Grove Street Auto Repair
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