Franklin Auto Repair

After my go to car place closed, I decided to give Grove Street a try. I was impressed with all aspects of my experience. It was easy to schedule an appointment, easy to reserve a loaner and the staff communicated throughout the entire time they were working on my car. I received a list of what needed to be dealt with today, to include the cost and a list of upcoming things that should be done, with the estimated cost. I dropped my car off at 9am and picked it up at 5pm, but having the loaner made it so I could do ask the things I need to throughout the day. I will definitely take my car to Grove Street from now on.

Customer service was great. They went over all work that was needed in detail.

Great place for a state inspection. Clean and professional.

Couldn't ask for more in the way of service, information and courteous exchange.

Prompt, courteous, profession in all respects.

Everyone was very patient and nice while we worked out the details of the service and picking it up when they were finished.

GROVE STREET AUTO REPAIR. Here we go folks, another review…and it’s a good one. Let me start off by saying, whatever auto service you need, go to them. Tire issues? Grove street. Engine problems? Grove street. Got an alignment issue? You guessed it…grove street...and here’s why. I was in an accident a little over a month ago. My insurance company chose a garage for me to get it repaired. Had I known about grove street auto repair at the time, I would’ve pushed back and got the repairs done there instead (I promise they’re not paying me to say this - I am just so genuinely impressed & thankful for them) My car hasn’t driven “correctly” ever since. I thought I needed an alignment - and based on what I told them, they agreed. Turns out, that might not have been the problem. The information I gave them was limited because I didn’t want to get into the whole back story (I tend to over explain things, hence the length of this review lol). I walked in, said I needed an alignment, and that’s exactly what they did. They even left the paperwork for me in the car to show how it was all calibrated (true transparency…love that) You know how us non-mechanics try and describe the issue but can’t always quite put your finger on it exactly? The wonderful people behind the desk completely understood that. I dropped the car back off to them and they said “we’re going to figure this out. We’re going to start from the beginning and make sure we look at everything. We’re going to fix it.” My life (like most peoples) has been chaotic lately and the last thing I wanted to do was make a ton of calls and try and describe my car issues. Turns out, Grove street auto repair has a texting system. You can literally text them. It’s incredible. They were so incredibly understanding, reassuring, and literally lived up to their motto of “we treat you like family”. I have never in my life had such incredible customer service and auto service as amazing as them. And they provide loaner cars! You don’t even have to sit there in a room with 3 chairs and a coffee station that is literally always out of actual coffee like every single other auto shop that I’ve been to. Thank you Grove Street Auto Repair. You guys are fantastic.

I have been using this shop ever since I moved to Franklin, maybe 10 times in 2 years for various repairs. They have always treated me courteously and have fair pricing, and I’ve never had a problem with any work done here. Two thumbs up!