The team of auto mechanics and service advisors at Grove Street Auto Repair are honored to be the trusted source for auto repair in Franklin, MA. The honest reviews left by our customers are a testament to the dependability and reliability of our service. Take a look below to see what our customers have to say about their experience with us. See you soon!

5

GROVE STREET AUTO REPAIR. Here we go folks, another review…and it’s a good one. Let me start off by saying, whatever auto service you need, go to them. Tire issues? Grove street. Engine problems? Grove street. Got an alignment issue? You guessed it…grove street...and here’s why. I was in an accident a little over a month ago. My insurance company chose a garage for me to get it repaired. Had I know about grove street auto repair at the time, I would’ve pushed back and got the repairs done there instead (I promise they’re not paying me to say this - I am just so genuinely impressed & thankful for them) My car hasn’t driven “correctly” ever since. I thought I needed an alignment - and based on what I told them, they agreed. Turns out, that might not have been the problem. The information I gave them was limited because I didn’t want to get into the whole back story (I tend to over explain things, hence the length of this review lol). I walked in, said I needed an alignment, and that’s exactly what they did. They even left the paperwork for me in the car to show how it was all calibrated (true transparency…love that) You know how us non-mechanics try and describe the issue but can’t always quite put your finger on it exactly? The wonderful people behind the desk completely understood that. I dropped the car back off to them and they said “we’re going to figure this out. We’re going to start from the beginning and make sure we look at everything. We’re going to fix it.” My life (like most peoples) has been chaotic lately and the last thing I wanted to do was make a ton of calls and try and describe my car issues. Turns out, Grove street auto repair has a texting system. You can literally text them. It’s incredible. I’m attaching screenshots to prove it. They were so incredibly understanding, reassuring, and literally lived up to their motto of “we treat you like family”. I have never in my life had such incredible customer service and auto service as amazing as them. And they provide loaner cars! You don’t even have to sit there in a room with 3 chairs and a coffee station that is literally always out of actual coffee like every single other auto shop that I’ve been to. Thank you Grove Street Auto Repair. You guys are fantastic.

5

I brought my car in because my check engine light came on. They did an amazing and thorough job. They gave me an itemized list of what needs to get done with pictures and followed up with a call to go through my options with fixing my car. I was also able to get a loaner car so I could still go to work. Wonderful people to work with! My only complaint would be they are on the pricey side but totally worth it for the work they do.

5

5

Since moving to Franklin nearly a year ago, the family has been using Grove St. for our auto maintenance and repairs. We've found the people here to be very responsive, clear communicators, and straightforward in helping us to figure out how to keep our van running dependably. The loaner vehicle policy has also been tremendously helpful. Couldn't be more pleased with Grove St. and look forward to a long relationship with them.

We look forward to seeing you and your family again in the future as well. Did you know we have a Referral Program? When you refer a new customer to us, they get 10% off their first visit up to $50, and you also get the same discount on your next visit! We hope you will share your great experience!

- Grove Street Auto Repair
5

the people are friendly and knowledgeable go out of their way to perform services for you

5

I’ve been bringing my car to Grove Street Auto for a couple of years, and have only had great experiences. Super kind and helpful team in the office and very accommodating. And the free loaner option is a huge help!

5

I thing u guys do a great job. U are all very nice and u guys know what u are doing..

5

Providing professional results for repairs and inspections. Giving advice on future needed repairs, along with estimates. You can feel confident your car is being diagnosed and repaired properly.

Our full Digital Vehicle Inspection Report is a great reporting tool that keeps you in the loop about what your vehicle needs now and in the future. We are glad you found it helpful. See you again in the future. Stay well.

- Grove Street Auto Repair
5

Very happy with the service. AC condenser needed to be replaced. They fixed it under their warranty. Honest and straightforward.

5

I've been using Grove Street Auto Repair for a couple of years now. It started as vehicle inspection then oil changes. More recently I've had tires, alignment and axle taken care of and shocks coming up soon. I waited to make my comments just to be sure they were consistent and they are. I've found them to always be courteous, respectful, informative, clean and thorough.